Privacy Policy

What we collect when you visit this site or use our service, why, who we share it with, and how to ask us to stop.

1. Who is responsible

This website is operated by Agent Libre inc., a company based in Montreal, Quebec. In this policy, "we" means Agent Libre inc.

As required by Quebec's Act respecting the protection of personal information in the private sector (Law 25), we have appointed a person in charge of the protection of personal information.

2. What we collect

When you visit the site

• The pages you view, the date and time, and the page you came from.
• Your IP address, browser, operating system, and screen size.
• The company associated with your connection, and sometimes your name, job title, LinkedIn profile, and work email address — see section 3, which explains how.

When you book a meeting

• Your name, email address, and whatever you write in the booking form.
• The meeting itself: date, time, time zone.

When you write to us

• Your name, your email address, and — if you provide them — your company and phone number.
• The content of your message, and the page you wrote to us from.

This information goes into our customer relationship tool (HubSpot) so we can reply and follow up. A copy is also sent to our mailbox.

When you are a customer

• Contact details for your organization and the people who administer it.
• The billing information needed to manage the account.
• Technical usage data for the service: throughput, volume, request timestamps.

3. Visitor identification and ad measurement

Four third-party scripts are placed in our pages. None of them loads until you accept it. On your first visit, a banner asks for your choice. You can change your mind at any time using the Manage cookies link at the bottom of every page.

RB2B — visitor identification

This service works to identify business visitors to this site. Its script sends your browsing data to the vendor, who matches it against information they or their partners already hold about you. The result may be given to us as a name, company, job title, LinkedIn profile, or work email address.

Until you accept, nothing is sent to RB2B.

The following language is provided to us by RB2B and describes how this works:

If you accept, we may then contact you, including by email, for marketing purposes. You can opt out of this collection and these communications at any time:

• Through the Manage cookies link at the bottom of every page.
• General opt-out: app.retention.com/optout
• GDPR opt-out: rb2b.com/rb2b-gdpr-opt-out

LinkedIn Insight Tag — ad measurement

We run ads on LinkedIn. The LinkedIn Insight Tag script sends LinkedIn your IP address, the addresses of the pages you view on this site, the time of the visit, and information about your browser. LinkedIn also sets its own cookies. If you have a LinkedIn account, those visits can be tied to your profile.

We use it for two things: to measure how our ads perform — how many people saw one, then came to the site or filled in our form — and to show our ads to people who have already visited the site. LinkedIn gives us aggregate data only: we cannot see who, individually, saw or clicked one of our ads. LinkedIn also uses this data for its own purposes, which it describes in its privacy policy.

To opt out:

• Through the Manage cookies link at the bottom of every page.
• LinkedIn ad settings: linkedin.com/psettings/advertising
• LinkedIn privacy policy: linkedin.com/legal/privacy-policy

HubSpot — visit tracking

We use HubSpot to keep track of our exchanges with customers. Its script sends HubSpot your IP address, the addresses of the pages you view on this site, the time of the visit, and information about your browser. HubSpot also sets its own cookies, including an identifier that stays in your browser from one visit to the next.

We use it to see which pages interest the people who come here. If you later give us your email address, HubSpot ties the visits already recorded under that identifier to your record.

To opt out:

• Through the Manage cookies link at the bottom of every page.
• HubSpot privacy policy: legal.hubspot.com/privacy-policy

Google Ads — ad measurement

We also run ads with Google. The Google Ads script sends Google your IP address, the addresses of the pages you view on this site, the time of the visit, and information about your browser. Google also sets its own cookies. If you have a Google account, those visits can be tied to your profile.

We use it for the same two things: to measure how our ads perform — how many people saw one, then came to the site or filled in our form — and to show our ads to people who have already visited the site. Google gives us aggregate data only: we cannot see who, individually, saw or clicked one of our ads. Google also uses this data for its own purposes, which it describes in its privacy policy.

When you write to us through the contact form, or ask for the webinar slides, your email address travels with the conversion we send to Google. It is first turned into an irreversible fingerprint, and that calculation happens in your browser: Google receives the fingerprint, never the address itself. Google compares it against the fingerprints of the addresses on its own accounts, to find out whether the person who filled in the form had clicked one of our ads. The feature is called “enhanced conversions”. It only happens after you consent, and only at the moment you submit one of those two forms. Nothing else is sent this way: not your name, not your phone number, not the content of your message.

To opt out:

• Through the Manage cookies link at the bottom of every page.
• Google ad settings: myadcenter.google.com
• Google privacy policy: policies.google.com/privacy

4. Cookies and similar technologies

No advertising or measurement cookie is set before you consent. Once you have accepted them, the four scripts described in section 3 set their own cookies and identifiers, including LinkedIn's and Google's advertising cookies. You can also block them in your browser settings.

One cookie is ours: it remembers the language you pick with the FR/EN switch, so we can serve you the right version on later visits. It holds nothing but “fr” or “en”, cannot identify you, and is sent to no one. Without it, the language set on your device decides. You can clear it from your browser settings.

Your choice is kept in your browser, along with its date. It is not sent to anyone. If you clear your browser data, you will be asked again. We also honour the Global Privacy Control signal: if your browser sends it, all four scripts stay off and no banner is shown.

Our pages also load typefaces from an external service (Google Fonts), which sends your IP address to that service.

5. Why we use this information

• To understand which companies are interested in what we offer, and adjust what we publish.
• To contact prospective customers about our services.
• To measure how our LinkedIn ads perform, and to show them to people who have already visited the site.
• To arrange and hold the meetings you book.
• To provide, bill, and support the service you subscribe to.
• To keep the service secure and meet our legal obligations.

We do not sell your personal information.

6. Who we share it with

We entrust information to the following vendors, only for the purposes described here:

We may also disclose information where the law requires it, or to enforce our rights.

Agent Libre's inference infrastructure — the systems that process the data your AI agents send us — is hosted and operated in Canada. The vendors listed above serve the website and our business operations, not the processing of your workloads.

7. Information handled outside Quebec

Some of the vendors above handle information in the United States. Before entrusting personal information to them, we assess whether it receives adequate protection there, as Law 25 requires, and we govern the disclosure by contract. The information involved is limited to the browsing data and business contact details described above.

8. How long we keep it

• Browsing and identification data: 24 months from your last visit.
• Prospect contact details: until you ask us to remove them, and no more than 36 months without any interaction from you.
• Customer records and billing documents: for the term of the contract, then 7 years, as tax law requires.

After those periods, the information is destroyed or anonymized.

9. How we protect it

Access to personal information is limited to the people who need it. Traffic to this site is encrypted. Our vendor accounts are protected by two-factor authentication. In the event of a confidentiality incident presenting a risk of serious injury, we notify the people concerned and the Commission d'accès à l'information, as the law requires.

10. The data your AI agents send us

If you are a customer, the content your applications and AI agents send to our service — your requests and the responses generated — is processed in Canada, on infrastructure we operate. We do not use it to train models and we do not disclose it to any third party. The precise terms are in your service agreement, which prevails over this policy for that data.

11. Your rights

At any time, you may:

• Ask what information we hold about you and get a copy of it.
• Have corrected any information that is inaccurate or incomplete.
• Withdraw your consent and ask us to stop contacting you.
• Ask for deletion or de-indexing of information, in the cases the law provides for.
• Receive the computerized information you provided to us in a structured, commonly used technological format.
• File a complaint with Quebec's Commission d'accès à l'information if our response does not satisfy you.

We respond within 30 days. We may need to verify your identity before acting.

12. Changes

We may change this policy. The effective date at the top of the page shows the current version. If a change is significant, we will inform the people concerned.

13. Contact us

Person in charge of the protection of personal information
Agent Libre inc.
Montreal, Quebec, Canada